Helpdesk vs WhatsApp complaints
| Plinth Helpdesk | ||
|---|---|---|
| Reference number | No | Yes (HD-YYYY-NNNN) |
| Status tracking | Manual replies | Open → Closed workflow |
| Assignment | Forward message | Assign to staff/vendor |
| SLA | None | Configurable per category |
| Photo evidence | Lost in chat | Attached to ticket |
| Analytics | None | Open/closed/breach metrics |