When to Use Society Ticketing vs Informal Requests

When to use society ticketing

Use tickets for:

• Plumbing, electrical, lift issues
• Security concerns (broken lock, suspicious activity)
• Common area cleanliness
• Billing disputes (wrong maintenance charge)
• Wrong parking / access issues

Don't use tickets for:

• Life-threatening emergencies call security/emergency services first, then log a ticket
• Casual neighbour chat use society groups
• Formal governance votes use polls