plinth
Operations2026-06-06 · 1 min read

Why Housing Societies Need Complaint Tracking

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Plinth
Plinth
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Why societies need complaint tracking

  1. Lost requests complaints buried in personal WhatsApp chats
  2. No priority urgent lift breakdown treated same as minor paint touch-up
  3. No SLA residents never know when to expect resolution
  4. No audit committee can't report open vs closed issues to AGM
  5. Staff chaos guards and technicians get verbal instructions with no record

Plinth gives every issue a reference number, status workflow, and timeline.