Asset Maintenance: Troubleshooting & FAQ
Asset maintenance: troubleshooting & FAQ
"You need an active vendor contract before you can schedule maintenance." This is expected every schedule must reference a real, active contract from Procurement Marketplace. Set one up there, then return to create the schedule.
"Archive this asset is blocked." The asset has an active maintenance schedule. Pause (or complete out) the schedule first, then archive.
Staff member says they see "Not linked as staff." Ask your admin to link the staff member's login email to their entry on the Staff Attendance roster.
A schedule shows "Paused — contract ended." The linked vendor contract was terminated or expired, so Plinth paused the schedule automatically. Set up a new contract in Procurement, then create a new schedule (schedules can't be re-linked to a different contract by design use the old one's history as a reference).
Two people tried to complete the same task at the same time. Whoever submits first wins; the second person sees a clear message naming who completed it and when.
Why can't residents see this module? Asset maintenance is an internal admin/staff tool in this version residents don't have visibility into it.
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