Society Voting Troubleshooting & FAQ

Society voting troubleshooting

Residents

I can't sign in email not recognised Your email or phone must match what your admin uploaded. Ask them to check Admin → Members for your flat row.

My claim is pending Wait for admin approval at Admin → Claims. You'll get a notification when approved or rejected.

I can't vote "Upload required" The poll requires credentials. Go to the poll and tap Upload documents. Voting unlocks after admin approval.

I can't vote "Already voted" This flat (or resident account, if the poll uses per-user voting) already cast a ballot. Votes cannot be changed once submitted.

I can't vote outstanding dues The poll blocks defaulters. Clear pending maintenance dues or ask the admin to adjust the poll settings.

I can't vote not in participant group The poll is limited to specific groups (e.g. owners only). Confirm your role with the admin.

I can't vote poll closed The voting window ended. Contact your admin if you believe the close time was wrong.

I own two flats but only see one vote Use the flat switcher at the top of the poll to vote for each flat separately.

Admins

Import failed for many rows Download the error report. Common fixes: invalid email format, duplicate flat numbers, missing block/flat.

Quorum not met on results Not enough eligible units in the participant groups voted. Check the turnout board on the admin poll page. Options: create a new poll with a longer window, or hold an in-person vote per bye-laws.

Committee member can't access poll wizard Only society admins and committee members can create polls. Admins assign committee roles under Admin → Staff.

Results look wrong for weighted poll Confirm flat weights are set in the roster. If all weights are 1, weighted mode has no effect.

Credential file won't load Signed URLs expire quickly. Refresh the review page. If persistent, check storage permissions.

Need to undo a vote Votes cannot be undone once cast this is by design. Cancel the poll and create a new one if the process was flawed before close.

Still stuck? Email support@plinth.life with your society name, poll title, and flat number.