Operations2026-06-06 · 1 min read
Getting Started: Helpdesk Checklist
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Helpdesk checklist
- Confirm residents have claimed flats
- Review default Categories (SLA hours, priority, and departments)
- Add staff and vendors at Admin → Helpdesk → Staff & vendors
- Assign admins who will monitor the Kanban board at Admin → Helpdesk daily
- Announce: "Report issues via Helpdesk with photos not personal WhatsApp"
- Define urgent vs non-urgent examples for residents
- Review board analytics (open, urgent, SLA breached, avg rating) weekly at committee meeting