Admin: Set Up the Helpdesk

Admin: set up the helpdesk

1. Go to Admin → Settings → Helpdesk (or Helpdesk config).
2. Review default Categories — edit names, departments, SLA hours, default priority.
3. Enable Allow anonymous only for sensitive categories (e.g. neighbour disputes).
4. Assign department managers who receive triage queues.
5. Announce the helpdesk channel to all residents.

Categories route tickets: security → Security Supervisor; cleanliness → HK Manager; lift/electrical → Facility Manager.