FAQ: society helpdesk
Who can raise tickets? Active society members and staff per permissions. What are SLAs? Target resolution times per category; breaches are flagged automatically. Can I raise anonymously? Some categories allow anonymous tickets if admin enabled it. Can tickets go to vendors? Yes — admins can escalate to a vendor work order. Can I reopen a closed ticket? Yes — if the issue recurs, reopen from the ticket page. What priorities exist? Low, medium, high, urgent.