Society Helpdesk & SLA FAQ

FAQ: society helpdesk

Who can raise tickets? Active society members and staff per permissions. What are SLAs? Target resolution times per category; breaches are flagged automatically. Can I raise anonymously? Some categories allow anonymous tickets if admin enabled it. How do admins work tickets? From Admin → Helpdesk queue open, advance status, comment. Can I reopen a closed ticket? Contact admin to reopen if the issue recurs. What priorities exist? Set per category default (low, medium, high, urgent).

Admin triage guide.