Admin: Triage and Assign Tickets

Admin: triage and assign

1. Open Helpdesk → Board for kanban view.
2. New tickets appear in Open.
3. Tap a ticket → set Priority, add internal notes if needed.
4. Assign to in-house staff or escalate to vendor work order.
5. Advance status as work progresses.
6. Mark Resolved when fixed; resident can reopen if needed.
7. Close after resident confirmation or timeout.

Watch SLA breached flags — escalate per your society's chain.