Helpdesk Troubleshooting

Helpdesk troubleshooting

Can't create ticket must be an active society member with a claimed flat. No categories in dropdown society categories may not be seeded; contact support. Photo won't attach use images or PDF; check file size and network; you can add photos on the ticket detail page after submit. SLA always breaching default SLA hours may be too aggressive for your staff capacity; review category defaults. Can't triage or assign open Admin → Helpdesk; use Triage on Open cards, then pick staff from the roster. Add staff at /admin/helpdesk/staff if the assign dropdown is empty. Can't escalate to vendor add vendors at Staff & vendors first; escalation is on ticket detail under admin actions. Status won't advance use board card actions (Start work, Mark resolved) or status controls on ticket detail; some moves require the prior step (e.g. assign before in progress). No staff in assign list add staff at /admin/helpdesk/staff. Anonymous ticket shows identity only categories with allow anonymous enabled support anonymity. Can't rate or reopen rating and reopen appear only after the ticket is resolved or closed, and only for the resident who raised it.

support@plinth.life