What is society helpdesk software?
Society helpdesk software is a ticketing system where residents and staff report issues — plumbing, lift, security, billing disputes, housekeeping — and track them to resolution. The ops team triages, assigns, and closes tickets with SLA timers and an audit timeline.
On Plinth, tickets route by category to the right department manager, support photo attachments, and include a kanban board for admins.
Why not WhatsApp complaints?
No ticket number, no status, no SLA, no accountability. "I messaged the secretary" is not a resolution record.