Resident: Raise and Track a Ticket

Resident: raise and track a ticket

1. Open Helpdesk from the menu.
2. Tap New ticket.
3. Select Category (plumbing, lift, security, etc.).
4. Set Priority — use Urgent only for genuine emergencies.
5. Enter Title and Description; add Photos if helpful.
6. Tap Submit — note your reference number.
7. Open the ticket anytime to see status and add comments.
8. When resolved, rate the resolution if prompted.

Emergency? Call security or emergency services first; then log a ticket for the record.