Staff: My Helpdesk Tasks

Staff: my helpdesk tasks

Before you start

Your admin must link your login email to your row on the staff roster.

Steps

1. Sign in and open My helpdesk tasks.
2. Use the My tasks tab for tickets assigned to you.
3. Tap a ticket to read details, add comments, and attach photos from the field.
4. Move status: Start work → Put on hold (pauses SLA) → Mark resolved.
5. Admins may reassign or escalate to vendors; you will see work-order updates on the ticket.

FAQ

I see "Not linked as staff". Ask admin to link your email on the roster page.

Can I see the Kanban board? Only if you also have committee triage or admin access.