Staff: my helpdesk tasks
Before you start
Your admin must link your login email to your row on the staff roster (/admin/helpdesk/staff).
Steps
- Sign in and open My helpdesk tasks (
/staff/helpdesk). - Use the My tasks tab for tickets assigned to you.
- Tap a ticket to read details, add comments, and attach photos from the field.
- Move status: Start work → Put on hold (pauses SLA) → Mark resolved.
- Admins may reassign or escalate to vendors; you will see work-order updates on the ticket.
FAQ
I see "Not linked as staff". Ask admin to link your email on the roster page.
Can I see the Kanban board? Only if you also have committee triage or admin access.