How the Helpdesk Works in Plinth

How the helpdesk works in Plinth

Residents

1. Open Helpdesk → New ticket.
2. Pick Category, set Priority, describe the issue, attach photos if helpful.
3. Submit — you get a reference number (e.g. HD-2026-0042).
4. Track status and add comments on the ticket detail page.

Admins / facility managers

1. Open Helpdesk board (kanban view).
2. Triage new tickets — set priority, assign to staff or vendor work order.
3. Advance status: Open → Assigned → In progress → Resolved → Closed.
4. SLA timers flag breaches automatically.

Resident guide · Admin triage.