Admin: review claims and credentials
Two review queues affect who can vote: flat claims (who owns which flat) and credentials (documents required for specific polls).
Flat claim queue
- Go to Admin → Claims.
- Each pending request shows: requester name, matched contact, flat, and any uploaded ownership document.
- Open a request, view the document via a short-lived signed URL if uploaded.
- Tap Approve or Reject with a note.
- The owner is notified either way. Both actions are audited.
Auto-approved claims also appear here as read-only records.
Resetting a claim
If a flat was wrongly claimed or ownership changed, use Reset claim on the member record. The flat becomes claimable again.
Credential review (poll-specific)
- Go to Admin → Polls → [poll] → Credentials (or the credential review card on the dashboard).
- Each submission shows: owner name, flat, document type, and upload time.
- View the file via signed URL (expires quickly — private PII).
- Tap Approve or Reject with a note.
- Approved owners can vote immediately; rejected owners can re-upload.
Privacy notes
- Credential files are never public.
- Files auto-purge 30 days after the poll closes.
- Only admins can view submissions for their society.
Troubleshooting
Ambiguous claim (two flats match) — reject and ask the owner to contact you; update the roster if needed. Wrong document uploaded — reject with a clear note explaining what's needed. Owner says approved but still can't vote — check all required credential items are approved, not just one.
Next: Create and run a poll