Resident: Book an Amenity Slot
Resident: book an amenity slot
Amenity bookings run off a shared calendar every resident can see, which is what prevents double bookings and the suspicion that the committee allocates favourably.
Before you start
- Signed in with a claimed flat in your society
- Your maintenance dues are clear — many societies restrict booking for flats in arrears
- You know your society's charges and deposit for the amenity
Booking
- Open /amenities.
- Pick the amenity — clubhouse, party hall, court, guest room, pool.
- Choose a date and slot from the calendar. Taken slots are visible, so you can see what is free before you try.
- Enter the number of guests, if the amenity asks for it.
- Confirm.
What each status means
| Status | What it means |
|---|---|
| Pending | Submitted, waiting for committee approval |
| Confirmed | Approved — the slot is yours |
| Rejected | Declined, with a reason |
| Cancelled | You or the committee cancelled it |
| Completed | The booking has passed and was used |
| No show | Confirmed but not used — some societies count these |
Some amenities confirm immediately; higher-demand ones like the party hall usually need committee approval first.
Repeated no shows matter — societies that track them may restrict booking for residents who reserve and do not turn up, because a blocked slot nobody used is a slot another family wanted.
Why a booking gets refused
The specific messages you may see, and what to do:
| Message | What it means | Fix |
|---|---|---|
| Slot already booked | Someone confirmed it first | Pick another slot; the calendar refreshes |
| Booking advance window violation | Too far ahead — societies cap how early you can book | Wait until the window opens |
| Booking notice window violation | Too close to the time — there is a minimum notice | Book earlier next time |
| Booking duration exceeded | Longer than the maximum slot for that amenity | Split it or book the allowed length |
| Guests limit exceeded | More guests than the amenity permits | Reduce the number, or ask the committee |
| Cancellation window closed | Too late to cancel free of charge | See cancellation below |
These limits come from your society's rules for that amenity, not from the app. If a limit seems wrong for your society, raise it with the committee — they are configurable.
Charges and deposits
Charges are set by your general body and should be the same for every resident in comparable circumstances. A refundable deposit against damage and cleaning is normal.
Ask for the deduction basis and refund timeline in writing if it is not published. An unexplained deduction is worth querying straight away rather than months later.
Photograph the space before and after your booking. This resolves nearly every deposit dispute and takes two minutes.
Cancelling
Cancel from your booking as early as you can — it frees the slot for someone else.
Most societies publish a cancellation schedule: full refund beyond a stated notice, partial within it, none at very short notice. If you cancel after the window closes you will see cancellation window closed, and the charge stands.
Noise and timings
Approval to book is not permission to override the society's sound cut-off. Noise rules for residential areas at night apply regardless of what the committee permitted, and any resident can complain.
Check the cut-off time on your booking confirmation and plan around it.
Frequently asked questions
Why does it say the slot is already booked when the calendar showed it free? Someone confirmed between you loading the page and submitting. Refresh and pick another slot.
What is an advance window violation? You tried to book further ahead than your society allows — usually 30 to 90 days. It exists to stop one family reserving every festival date years out.
Can tenants book amenities? They generally should be able to. If your society refuses, that is a common and hard-to-justify grievance worth raising.
How are festival dates allocated? Fairly-run societies use a lottery among applicants announced in advance, rather than first-come. Ask what your society does.
When do I get my deposit back? After the booking is completed and the space checked, within your society's stated period. Any deduction should be itemised.
Can the committee cancel my confirmed booking? Only for a stated reason under the policy — a clash, maintenance, or dues outstanding. Not arbitrarily.
Related: Amenity booking rules explained · Society events calendar · Resident: pay your bill online
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