Resident vault troubleshooting
I cannot upload — "not authorized"
- Claim your flat first (
/onboarding/claim). Upload requires an active claim; personal viewing works after unclaim. - Confirm you are in the correct society (society switcher).
Upload failed — quota exceeded
Your society tier limits active file count and total storage:
| Tier | Personal | Flat (per flat) |
|---|---|---|
| Starter | 10 files / 50 MB | 5 files / 25 MB |
| Community+ | 50 files / 250 MB | 50 files / 250 MB |
Fix: Archive or permanently delete old files, or ask the committee about upgrading to Community on pricing.
File too large
Maximum 25 MB per file. Compress PDFs or split scans before upload.
Download link expired
Signed URLs last 120 seconds. Tap Open again for a fresh link.
Flat documents disappeared after I sold
Expected behaviour: flat vault purges on unclaim. Personal vault files are unchanged. Retrieve personal copies you saved before the handover.
Committee cannot find my tenant agreement
- Confirm you uploaded under Flat documents with Flat + committee visibility.
- Flat + committee files are accessible to society admins through the vault permission model; ask the secretary to request the file through official channels if needed.
- Official society-wide records still belong in admin Document Vault.
I confused My vault with Documents
| Symptom | Solution |
|---|---|
| Looking for bye-laws | Open Documents (/documents) |
| Saving private rent agreement | My vault → Personal |
| Sharing with co-owners | My vault → Flat |
Permanent delete by mistake
Deletion is irreversible. There is no admin recovery for personal vault files.
More: FAQ · How it works.