Staff Attendance Troubleshooting
Staff attendance troubleshooting
Staff attendance menu missing Requires society admin and the Operations tier. Confirm your plan on pricing and that you are not viewing as a resident-only account.
"Not authorized" when marking Only society admins can call attendance record. Treasurer or secretary roles need explicit admin access for attendance.
Empty attendance board Add staff first at Admin → Helpdesk → Staff & vendors. Deactivated (terminated) staff do not appear for new marks.
Staff on helpdesk but not attendance Both use the same society_staff roster. Refresh
the page; if still missing, confirm the staff member's status is active.
Mark does not stick Check network connection and retry. Same-day updates overwrite the previous state only one row per staff per day.
Wrong state selected Tap the correct state the same day; the audit log records the update.
Residents asking to see attendance By design, attendance is admin-only. Residents cannot view staff presence on Plinth.
Need vendor escalation, not attendance Vendors are separate from staff on the Vendors tab at /admin/helpdesk/staff. See staff & vendors guide.
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