Society Visitor & Gate FAQ
FAQ: society visitor & gate
What is visitor & gate on Plinth? Residents pre-approve visitors with OTP + QR passes; guards verify at Gate desk; walk-ins ping flat owners for approve/deny; entry and exit are logged.
How do I create a visitor pass? Open Visitors, choose a visit kind, enter visitor details, and submit. visitor pass creation returns a 6-digit OTP and QR code.
How long is a pre-approved pass valid? 24 hours from creation (default p_valid_hours).
What visit kinds are supported? guest, delivery, cab, vendor, staff, and other.
Who can use Gate desk? Society admins and society staff (guards) at /admin/gate.
How does guard verification work? Enter the visitor OTP (pass verification) or scan the QR (pass verification). Valid expected passes move to approved.
What is a walk-in? Someone arrives without a pre-approved pass. Guard logs them via walk-in approval request flat owners get a notification and approve (visit approval) or deny (visit denial).
How is entry and exit recorded? Guard taps Log entry or Log exit on Gate desk gate event log writes to gate_events and updates pass status to entered or exited.
Can I revoke a pass I created? Yes residents can cancel an unused pass from Visitors before the visitor arrives.
Do tenants use the same flow? Walk-in approval goes to flat owners on the roster. Tenant access depends on your society's claim model flat owners receive approval pings.
What tier is visitor & gate on? Operations see pricing.
Is every gate action audited? Yes pass creation, verification, approval, denial, entry, and exit append to the audit log and gate_events.