Visitor & Gate Troubleshooting
Visitor & gate troubleshooting
Gate desk menu missing or "not authorized" Gate desk requires society admin or society staff role (gate access check). Confirm your account has guard/staff access and your society is on the Operations tier see pricing.
OTP verification returns not OK The OTP may be mistyped, already used on an expired pass, or past the 24-hour validity window. Ask the resident to create a fresh pass on Visitors, or log a walk-in if they are already at gate.
QR scan fails Ensure the full QR is visible and belongs to the active society. Residents can share the OTP as a fallback.
Walk-in stuck at "at gate" The flat owner must tap Approve or Deny on Visitors. Check that the correct flat was selected and the owner has claimed that flat. Admins can also approve walk-ins.
"Invalid status" on approve/deny visit approval and visit denial only work when status is at gate. Pre-approved passes verified by OTP move to approved automatically log entry instead.
Cannot log entry Pass must be approved first (via OTP/QR verify or walk-in approval). Use Log entry only after approval succeeds.
Resident did not get walk-in notification Confirm the flat has claimed owners with the app installed and notifications enabled. Check Notifications in the app.
Pass shows expired Pre-approved passes expire after 24 hours. Create a new pass.
Visitor list empty on Visitors You only see passes you created, walk-ins for your flat, or (if admin/staff) society-wide passes. Claim your flat first if you have not.
Need hardware boom barrier Plinth records approvals and entry/exit; physical barriers are separate hardware. Gate desk is the software log and approval layer.
RELATED ARTICLES