Guard: Gate Desk Verify & Walk-ins

Guard: Gate desk verify & walk-ins

Use Plinth Gate on the booth tablet (recommended) or Admin → Gate in the main app. You need society admin or society staff (guard) access checked by gate access check.

First time? See Plinth Gate booth app setup for society code + PIN login.

Verify a pre-approved pass (OTP)

1. Ask the visitor for their 6-digit OTP from the resident.
2. On Gate desk, enter the OTP in the Verify OTP field.
3. Tap Verify calls pass verification.
4. On success, you see the visitor name and pass is approved. Allow entry.
5. If verification fails, the OTP may be wrong or expired ask the resident to create a new pass or log a walk-in.

Verify a pre-approved pass (QR)

1. Tap Scan QR (camera on Plinth Gate; paste token on web if needed).
2. Scan the visitor's QR code calls pass verification.
3. On success, allow entry after confirming the name matches.

Log a walk-in

Use this when the visitor has no pre-approved pass.

1. Tap Walk-in or Request approval.
2. Select the flat they are visiting.
3. Choose visit kind (guest, delivery, cab, vendor, staff, other).
4. Enter visitor name; add phone and company if known.
5. Submit walk-in approval request notifies flat owners (in-app + push).
6. Wait for approved status before allowing entry. Do not let walk-ins through while status is at gate. Plinth Gate plays a full-screen alert when the flat owner responds.

Residents approve with visit approval or deny with visit denial.

Log entry and exit

After a visitor is approved (pre-approved verification or walk-in approval):

1. Tap Log entry gate event log with event entry; status becomes entered.
2. When they leave, tap Log exit status becomes exited.

Every entry and exit appends a row to gate_events for the committee audit trail. Offline marks sync when connectivity returns.

Tips

• Pre-approved passes are valid 24 hours; expired passes need a new OTP from the resident.
• For deliveries during rush hour, ask residents to create delivery passes in advance.
• If a flat owner does not respond to a walk-in, contact the society office do not guess approval.

Next: Plinth Gate booth app · Troubleshooting · Audit trail.