Guard: Gate Desk — Verify & Walk-ins

Guard: Gate desk — verify & walk-ins

Gate desk is at Admin → Gate (/admin/gate). You need society admin or society staff (guard) access — checked by gate_can_operate.

Verify a pre-approved pass (OTP)

1. Ask the visitor for their 6-digit OTP from the resident.
2. On Gate desk, enter the OTP in the Verify OTP field.
3. Tap Verify — calls verify_pass.
4. On success, you see the visitor name and pass is approved. Allow entry.
5. If verification fails, the OTP may be wrong or expired — ask the resident to create a new pass or log a walk-in.

Verify a pre-approved pass (QR)

1. Tap Scan QR (or paste QR token if the UI supports manual entry).
2. Scan the visitor's QR code — calls verify_pass_qr.
3. On success, allow entry after confirming the name matches.

Log a walk-in

Use this when the visitor has no pre-approved pass.

1. Tap Walk-in or Request approval.
2. Select the flat they are visiting.
3. Choose visit kind (guest, delivery, cab, vendor, staff, other).
4. Enter visitor name; add phone and company if known.
5. Submit — request_walkin_approval notifies flat owners.
6. Wait for approved status before allowing entry. Do not let walk-ins through while status is at gate.

Residents approve with approve_visit or deny with deny_visit. You receive a notification when they decide.

Log entry and exit

After a visitor is approved (pre-approved verification or walk-in approval):

1. Tap Log entry — log_gate_event with event entry; status becomes entered.
2. When they leave, tap Log exit — status becomes exited.

Every entry and exit appends a row to gate_events for the committee audit trail.

Tips

• Pre-approved passes are valid 24 hours; expired passes need a new OTP from the resident.
• For deliveries during rush hour, ask residents to create delivery passes in advance.
• If a flat owner does not respond to a walk-in, contact the society office — do not guess approval.

Next: Troubleshooting · Audit trail.